At Mareen, we believe in reducing waste by producing only what is needed. Preorders allow us to craft each item specifically for you, ensuring no overproduction and minimizing our environmental impact.

The time it takes to fulfill a preorder depends on the product category:

• Kala Cotton and standard garments: 4–6 weeks
• Tie-Dye pieces: 6–8 weeks

Once crafted, your items are shipped and typically arrive within 5–7 business days.

If we have the requested item in stock, we’ll dispatch it immediately to ensure faster delivery.

Preorders allow us to produce on-demand, significantly reducing fabric waste and excess inventory. By aligning production with actual demand, we support a more thoughtful and resource-efficient approach to fashion.

Unlike fast fashion, which prioritizes speed and mass production, we value craftsmanship and sustainability. Each piece is handmade by skilled artisans, with ample time given to ensure quality and attention to detail. While it may take longer, the result is a product that is ethical, sustainable, and uniquely yours.

If you need to modify your preorder, please contact us within 24 hours of placing it. After this period, changes may not be possible as production begins.

Absolutely. At Mareen, sustainability and fair trade are integral to our mission. Every material we use is thoughtfully sourced to support local communities, preserve traditional crafts, and minimize environmental impact.

• Organic Kala Cotton: This heritage fabric is grown by local farmers in the Kutch region of India using rain-fed techniques, without pesticides or synthetic fertilizers. It’s an eco-friendly crop requiring minimal water while sustaining rural livelihoods. The fabric’s natural texture and durability make it perfect for timeless, breathable garments. By working directly with small farming and weaving communities, we ensure fair wages, ethical practices, and the preservation of this centuries-old craft.
• Organic Mulberry Silk: We use silk sparingly and intentionally, primarily for crafts like tie-dye, where its smooth texture and natural sheen beautifully showcase the artistry of the process. Our silk is sourced in small batches from ethical sericulture farms that avoid harmful chemicals and prioritize the welfare of workers and the environment.
• Limited Edition Rugs: Our exclusive rugs are crafted with a blend of pure New Zealand wool and Tencel. New Zealand wool offers exceptional softness, strength, and natural resilience, while Tencel, derived from sustainably sourced wood, adds a subtle sheen and silky texture. Together, these materials create luxurious, durable, and eco-conscious pieces, perfect for elevating any space.

Yes, we exclusively use azo-free dyes that are free from harmful chemicals, making them safe for both the environment and the artisans who work with them. These dyes ensure vibrant, long-lasting colors while aligning with our commitment to sustainability.

At Mareen, we work directly with skilled artisans and local farming communities in India, ensuring they receive fair wages and work under ethical conditions. By collaborating closely with these communities, we preserve traditional crafts while fostering economic empowerment and cultural heritage. This approach influences the pricing of our products, as we ensure that the artisans are paid fairly for their craftsmanship and that sustainable practices are supported throughout the production process.

We prioritize sustainable packaging by using only biodegradable materials and completely avoiding conventional plastics. Instead, we choose plant-based bioplastics that are 100% compostable. This eco-friendly approach ensures our packaging leaves no harmful impact on the environment, reflecting our dedication to sustainability in every aspect of our business.

We offer free shipping to Europe and India on all orders. Delivery typically takes 5–7 business days after production is complete, depending on your location.

All orders are shipped via FedEx or an equivalent service to ensure safe and timely delivery.

Yes, we cover all customs and duties for international orders. You won’t need to pay any additional fees when your parcel arrives at your destination.

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor your parcel’s journey and estimated delivery date.

At Mareen, we insure all parcels during transit until they are safely delivered to you. A signature is required upon delivery, at which point responsibility for the parcel transfers to you. If your order is a gift and someone else signs for the package, they confirm receipt and assume responsibility for it. Please note that customers are responsible for insuring any parcels returned to Mareen.

Yes, you can select a separate delivery address from your billing address at the checkout.

While we strive to meet all timelines, occasional delays may occur due to the handcrafted nature of our products or external factors like customs clearance. If there is a delay, we will notify you immediately and keep you updated throughout the process.

We take great care to ensure your order is packaged securely. However, if your item arrives damaged, please contact us within 2 days of receiving your parcel. Provide photos of the damage, and we will work with you to resolve the issue promptly.

While we can ship to most locations in Europe & India, delivery to P.O. boxes or very remote areas may not be available. If you are unsure about your address, please contact us before placing your order.

We accept returns within 7 days of delivery. For all returns from India and the EU, customers are responsible for return shipping costs. EU returns can be sent to our warehouse in Germany, and Indian returns to our facility in Ahmedabad. We recommend using a trackable service to ensure the item reaches us safely.

To be eligible for a return, items must be unused, with all labels intact, and securely packed to avoid damage in transit. Once we receive and inspect the return, we’ll issue store credit for the full value of the product.

Please note: As each piece is handcrafted and made-to-order, we kindly ask that you review sizing and color details carefully before placing your order. Your mindful purchase supports slow fashion and helps reduce waste.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order, providing clear photos of the issue. We will promptly assist you in resolving the problem, either by exchanging the product or providing store credit for the full value of the item. In such cases, we will cover the return shipping costs if we determine that the issue was due to our error.

Yes, you can exchange your item for a different size, color, or product. To be eligible, the item must be unused, with all labels attached, and securely packed.

Customers are responsible for return shipping costs. For EU orders, returns should be sent to our warehouse in Germany; for orders within India, to our facility in Ahmedabad. We recommend using a trackable shipping service to ensure your return is safely received.

Once we’ve received and inspected the item, we’ll issue store credit for the full value of the product. You can then use this credit to place a new order for your desired item.

Once you've received store credit, you can apply it to any future purchase at Mareen. During checkout on our website, enter the store credit code (which we will send to you) in the "Discount Code" field. The value of your store credit will be automatically applied to your order. If the value of your order exceeds your store credit, you can pay the remaining balance using your preferred payment method.

To help you find the perfect fit, we provide detailed size guides on each product page. We recommend measuring yourself and comparing your measurements to the size chart provided. If you have any doubts, feel free to reach out to our customer service team for personalized assistance.

If you’re between two sizes, we suggest choosing the larger size for a more relaxed fit or the smaller size for a more fitted look. You can also contact us for guidance based on the specific item and your preferences.

Our products are designed to fit true to size. However, since each piece is handcrafted, some slight variations in fit may occur. We recommend referring to our size chart and considering your personal preferences when selecting your size.

At the moment, we do not offer custom sizing. However, if you have specific fit concerns, please contact us before placing your order, and we will do our best to assist you.

While we don’t have a specific maternity line, we do offer some styles with a relaxed fit. For more information about fit, please reach out to us and we'll be glad to assist you.

To maintain the shape and fit of your garments, we recommend following the care instructions provided for each material. For most of our products, gentle hand washing or dry cleaning is advised. Avoid over-drying to prevent shrinkage or altering the fit.

Yes, we offer wholesale and bulk purchasing options for businesses, retailers, or events. Kindly visit our wholesale page here or email us for more information.